Returns & Exchanges

What is your return policy? how many days do I have to return a product?

Returned merchandise must meet the below requirements in order to be accepted for a refund:

  • All items must be in original condition with original tags attached. Merchandise that has been worn, used, altered or damaged will not be accepted.
  • Returns on items with a return tag attached will only be honored if the label has not been removed.
  • Made to Order or personalized items are final sale and cannot be returned.
  • Items purchased at a retailer or distributor cannot be returned to Madeinhummus.com. These items can be returned using the same channel of the original purchase.

How can I return an item?

Returns may be made within 30 days from the date of delivery by returning your item by carrier to the address on the return shipping label.
Return by carrier:
  1. Start the return process by contacting a Client Advisor.
  2. Once your return request has been approved, your prepaid shipping label will be emailed to you.
  3. Pack the item(s) you wish to return in the original packaging.
  4. Print then attach the prepaid shipping label to the package and arrange pickup by contacting the carrier directly at the number located on the return request email.
  5. All returns shipped using the prepaid shipping label are complimentary. Please note, Made in hummus is not liable for merchandise returned through an alternative carrier service, we recommend using the prepaid label.
  6. Please Contact Us if for any reason you don’t receive your prepaid shipping label or you can’t locate it. The carrier tracking number can be found on the prepaid shipping label. Please make note of this number for your records so you may track the status of your return.
  7. Once received in the warehouse, returns will be processed within 14 business days and credited back to the original form of payment. You will receive an email confirmation when your return has been completed. Standard shipping charges incurred at the time of purchase will be refunded. Additional fees for Saturday delivery are non-refundable.

Return in store:

  1. You may return your item to the retail store.
  2. Please bring your return in its original packaging with a printed version of the digital invoice you received in your shipment confirmation email. 
  3. The Client Advisors in store will be glad to assist you in the return process and you will receive an email confirmation when your return has been completed.
  4. Refunds will be credited back to the original form of payment. Standard shipping charges incurred at the time of purchase will be refunded. Additional fees for Saturday delivery are non-refundable.

How do I exchange an item?

Exchanges may be made within 30 days from the date of delivery by returning your item by carrier to the address on the return shipping label.
Please follow the exchange instructions below:

Exchange by carrier:

  1. Please contact a Client Advisor to initiate an exchange. 
  2. Once the exchange has been approved, your prepaid shipping label will be emailed to you.
  3. Pack the item(s) you wish to return in the original packaging.
  4. Print then attach the prepaid shipping label to the package and arrange pickup by contacting the carrier directly at the number located on the return request email.
  5. All returns shipped using the prepaid shipping label are complimentary. Please note, Made in hummus is not liable for merchandise returned through an alternative carrier service, we recommend using the prepaid label.
  6. Please Contact Us if for any reason you don’t receive your prepaid shipping label through email. The carrier tracking number can be found on the prepaid shipping label. Please make note of this number for your records so you may track the status of your return.
  7. Once received in the warehouse, exchanges will be processed within 14 business days. If the new item costs less or more than the original item, then you will either receive a refund or a new charge for the difference.
  8. You will receive an email confirmation when your return has been completed. Please note any shipping charges incurred at the time of purchase are non-refundable.

How long does it take for a refund to be issued?

Merchandise returned by mail to the warehouse will be processed within 14 business days from receipt. You will receive an email confirmation when your return has been completed. Refunds will be credited back to the original form of payment. Additional fees for Saturday delivery are non-refundable.

Can I exchange or return an item gifted to me by someone else?

Gift items purchased on Madeinhummus.com may be returned. However, refunds may only be issued to the same method of payment used for the original purchase.

Have any question not answered?

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